Delivery Information

OUR DELIVERY PROMISE

1. FREE shipping on all Australian orders ($100 minimum order)
2. Next business day dispatch on orders placed before 4pm on in-stock items.

What if my order hasn’t arrived in the estimated time?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday – Friday and excludes public holidays.

If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mailroom or reception for your parcel.

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.

Who will deliver my parcel?

Sendle

How to track your parcel with Sendle:

1. You’ll find your tracking number in your shipment confirmation email titled ‘Combat Coffee: Your Order is on its way’
2. You can click on the tracking number which will take you through to Sendle’s tracking portal or you can enter the number here: https://try.sendle.com/en-au/tracking

For parcel enquiries you can contact Sendle support at https://support.sendle.com/hc/en-au/requests/new

If you have been through these processes and still cannot locate your parcel, please email us at info@combatcoffee.com.au

Any other questions

Please contact our team at info@combatcoffee.com.au, or by phoning us on 0481 241 431 (9am – 5pm AEST, Monday to Saturday, excluding national public holidays).